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• Documentation
• API Docs
• Website
• Contact Us

🚀 Getting Started

• [

  Introduction

  ](https://docs.unthread.io/introduction)

🛠 Setting Up Your Account

• [

  Connecting to Slack

  ](https://docs.unthread.io/account-setup/connecting-to-slack)

• [

  Connecting Customer Channels

  ](https://docs.unthread.io/account-setup/connect-channels)

• [

  Tracking New Conversations

  ](https://docs.unthread.io/account-setup/tracking-convo)

• [

  Projects & Permissions

  ](https://docs.unthread.io/account-setup/projects-permissions)

💬 Conversational Ticketing

• [

  How Conversations are Tracked

  ](https://docs.unthread.io/conversations/convo-track)

• [

  Triaging with Your Team

  ](https://docs.unthread.io/conversations/triaging)

• [

  Assignments & SLAs

  ](https://docs.unthread.io/conversations/slas)

• [

  Editing Conversations

  ](https://docs.unthread.io/conversations/editing-convo)

• [

  Ticket Types

  ](https://docs.unthread.io/conversations/ticket-types)

• [

  Approval Requests

  ](https://docs.unthread.io/conversations/approval-requests)

• [

  Bot for Slack

  ](https://docs.unthread.io/conversations/bot-for-slack)

📥 Managing Your Inbox

• [

  Slack Inbox

  ](https://docs.unthread.io/inbox/slack)

• [

  Web Inbox

  ](https://docs.unthread.io/inbox/web)

• [

  Tips & Tricks

  ](https://docs.unthread.io/inbox/tips-tricks)

🔌 Workflow Management

• [

  Automations

  ](https://docs.unthread.io/workflow/automations)

• [

  Escalations

  ](https://docs.unthread.io/escalations/Escalations%20Overview)

✨ Unthread AI

• [

  Introduction

  ](https://docs.unthread.io/ai/introduction)

• [

  Knowledge Base

  ](https://docs.unthread.io/ai/knowledge-base)

• [

  AI Responses

  ](https://docs.unthread.io/ai/ai-responses)

• [

  AI Tags

  ](https://docs.unthread.io/ai/ai-tags)

📈 Analytics

• [

  Analytics Overview

  ](https://docs.unthread.io/analytics/Overview)

• [

  Performance Analytics

  ](https://docs.unthread.io/analytics/Analytics-Performance)

• [

  Volume Analytics

  ](https://docs.unthread.io/analytics/Analytics-Volume)

• [

  AI Analytics

  ](https://docs.unthread.io/analytics/Analytics-AI)

• [

  Board Builder

  ](https://docs.unthread.io/analytics/Analytics-BoardBuilder)

📣 Customer Engagement

• [

  Slack Broadcasts

  ](https://docs.unthread.io/engagement/broadcasts)

• [

  Email Campaigns

  ](https://docs.unthread.io/engagement/email-campaigns)

• [

  CSAT & NPS Surveys

  ](https://docs.unthread.io/engagement/surveys)

• [

  Autoresponder

  ](https://docs.unthread.io/engagement/autoresponder)

• [

  Templates & Canned Responses

  ](https://docs.unthread.io/engagement/templates)

• [

  In-Channel Ticket Tracker

  ](https://docs.unthread.io/engagement/in-channel-ticket-tracker)

✉️ Email Support

• [

  Introduction to Email Support

  ](https://docs.unthread.io/email/email-slack-connector)

💬 In-App Support

• [

  Embedded In-App Chat

  ](https://docs.unthread.io/in-app/chat-widget)

• [

  Customer Portal

  ](https://docs.unthread.io/in-app/customer-portal)

⚡️ Integrations

• [

  Task Managers

  ](https://docs.unthread.io/integrations/task-managers)

• [

  Zendesk

  ](https://docs.unthread.io/integrations/zendesk)

• [

  Freshservice (Beta)

  ](https://docs.unthread.io/integrations/freshservice)

• [

  Salesforce

  ](https://docs.unthread.io/integrations/salesforce)

• [

  Hubspot

  ](https://docs.unthread.io/integrations/hubspot)

• [

  Microsoft Teams

  ](https://docs.unthread.io/integrations/microsoft-teams)

• [

  Zapier

  ](https://docs.unthread.io/integrations/connecting-zapier)

• [

  PagerDuty

  ](https://docs.unthread.io/integrations/pagerduty)

• [

  HRIS & Directory Sync

  ](https://docs.unthread.io/integrations/hris)

• [

  Okta SSO

  ](https://docs.unthread.io/integrations/okta)

• [

  Vitally (beta)

  ](https://docs.unthread.io/integrations/vitally)