Introduction to Outbounds - Unthread

Outbounds are a great way to engage with customers of email or Slack. You can draft messages, store templates, broadcast messages, and get analytics on engagement. These can be great for:

Product updates Downtime announcements Onboarding campaigns Re-engagement messages NPS & CSAT surveys

​Slack Broadcasts Slack broadcasts allow you to send mass messages across some or all of your Slack channels at once. To compose your first message, navigate to the “Outbounds” tab in your Unthread dashboard, and click “Compose Slack message”. ​Composing your Message Unthread’s drag & drop message builder allows you craft your message and preview how this will look once sent on Slack. You’ll see elements like text blocks, images, and even surveys (more on that below). You can also save a draft and collaborate with other team members before sending.

​Surveys You can send NPS score and CSAT score surveys natively from within Slack. When you attach a survey, your customers can submit their response instantly from a pop-up modal.

​Choosing Recipients Select your customer channels that you’d like to broadcast the message to. You can also send to a subset of customers by filtering for a particular customer tag or segment.

​Send or Schedule When you’re ready to send, you’ll be able to customize the notification and confirm the send time. Send immediately, schedule for later, or send a test to yourself to be sure things look right!

​Analytics After you’ve sent your message, you can see how customers engaged. If you include links in your message, you can see the total clicks for each link. If you include a survey, you can get a breakdown of customer responses, and a CSAT or NPS score will be generated automatically.