Connecting Customer Channels - Unthread

To maximize your privacy, Unthread can only track conversations in channels that you’ve added us to. This gives you more privacy control, and it requires an additional step of adding us to the channels you’d like to track. Let’s learn how! ​Add channels from your Dashboard Navigate to the “Customers” tab from the left menu, and click the “+ Connect Channels” button in the upper right corner. If you’ve connected to Slack, you can search through channels or filter for shared channels (aka Slack Connect channels). Check the box on the left next to the channel you’d like to add, and click the “Connect selected channels” button at the bottom.

​Manage your settings Once you’ve connected a customer channel, you can manage the settings. Some settings will be automatically filled out, but you can adjust these on a per-customer basis.

​Adding new channels automatically Once you’ve connected your first channels, we’ll automatically start to notify you to create customers for new shared channels. You’ll have to option to connect on a one-time basis, enable automatic connection, or turn off these notifications.

​Troubleshooting Let us try to diagnose the problem if you’re seeing something strange. ​You do not have permission to connect this channel If you see this error, it means that the Slack Connect channel you’re trying to connect to was created by another workspace, and they’ve disabled your ability to invite people to the channel. More on that in the Slack documentation. Solution: Ask the creator of the channel to enable the “Post and Invite” permisions